Terms and Conditions

1. The Contract entered into is between Homestead caravan park and the person completing and signing the booking form (the hirer)
   1. The contract is not effective until the required payment has been received and confirmation sent from the owner to the hirer.
2. Bookings cannot be accepted from persons under the age of 18 or parties where the majority of members are under 18 years (except families) and no single sex parties over two persons.
   1. The number of persons occupying the property must not exceed the maximum stated in the current property description.
   2. The person who signs the booking for (the hirer) will be responsible for all persons included on the form and should ensure that they are aware of the booking conditions.
   3. The owner reserves the right to decline any booking or refuse to hand over a key to any perosn who has not complied with the booking conditions.
3. Reservations can be made provisionally by telephone and must be confirmed within 7 days of the arrival by a booking form and the required deposit.
   1. Provisional reservations will be cancelled after 7 days without further reference.
   2. To secure a reservation, complete all parts of the booking form, send the completed form together with the deposit or the total cost of the holiday and pay the balance of the cost six weeks before the holiday is due to start. Full payment is required with the booking form if the holiday is due to start within six weeks of booking.
   3. If the balance is not received within the time specified within the time specified the we reserve the right to cancel the booking and retain the deposit. (For confirmation and receipt of balance paid please send a self addressed stamped envelope fro each)
   4. Payment for overseas bookings can be made by a cheque drawn on a London bank payable in sterling to the Homestead Caravan Park. 
4. Cancellation once a booking is confirmed the hirer is responsible for the total cost of the holiday
   1. In the event of a cancellation by the hirer th eHomestead Caravan Park will endeavour the relet the property adn if successful may refund any monies paid less the deposit which is non refundable.
5. Cancellation Insurance. The Homestead Caravan Park does not sell cancellation insurance, we suggest you take out you own insurance cover.
6. Booking Alteration
   1. Any change in holiday dates will be subject to agreement of the Homestead Caravan Park.
   2. Any alterations to the booking by the hirer will be subject to an administration charge of £15.00.
   3. Any request by the hirer for transfer of booking to another property will be treated as cancellation of the original reservation.
   4. If the owner finds need to transfer the hirer to another property every effort will be made to find alternative accommodation of equal of superior quality or if the owner finds that they can no longer accommodate the booking all monies shall be returned in full.
   5. If the hirer does not accept the alternative offered the Homestead Caravan Park will return any monies paid in full. Whereupon the owners liability will cease. 
7. Damage, Loss and Nuisance
   1. The hirer agrees:
      1. That the supervisor of children, babies and any adults requiring care remains the responsibility of the hirer at all times
      2. To pay for any damage or loss however caused, excluding reasonable wear and tear caused during occupation
      3. To be responsible for leaving the accommodation in good order and clean condition, otherwise a cleaning and/or repair charge will be levied.
      4. Not to cause nuisance or annoyance to the occupants of nearby property.
      5. To allow reasonable access to the property by the owner or representative if it is deemed necessary.
      6. No smoking allowed in chalets.
   2. If in the opinion of the Homestead Caravan Park owners or their occupation of the property because of unreasonable behaviour, damage or insurance the other parties, the contract may be discharged and the owner may repossess th eproperty immediately. The hirer will remain liable for the whole cost of hire and no refund shall be due.
8. Occupancy shall be from 3pm on the day of arrival to 10pm on the day of departure, unless special arrangements have been made (the housekeeper have only a limited time to prepare this property for the next guests, and you are asked to respect this). Keys are available from the leisure club between 15.00 and 17.00 (between November and end of March) when the leisure club is closed keys are available from the office at the same times. If you are going to arrive at a later time or are delayed we will endeavour to arrange an alternative collection time.
9. Services. The hirer must pay the Homestead Caravan Park for all electricity adn gas consumed during the occupation before departure, unless supply is included in the tariff or by coin operated meter.
10. Dogs and Other Pets are not allowed in the hire property. If the hirer takes a dog or other pet into the property the Homestead Caravan Park is entitled to terminate the letting immediately and the hirer remains liable for the total cost of the holiday without entitlement to refund. Other than assistance dogs by arrangement only and in writing.
11. Descriptions
    1. Whilst the Homestead Caravan Park makes every effort to ensure the accuracy of property descriptions, descriptions are inevitably subjective and are for guidance only. If there are any points of particular importance please contact the Homestead Caravan Park to clarify information.
    2. Wihlst the Homestead Caravan Park has taken all responsible steps to ensure that the information contained in its brochures, tariffs, leaflets and advertisements are accurate the Homestead Caravan Park reserves the right to alter, substitute or withdraw any service, facilities or amenity. 
12. Liability
    1. The Homestead caravan park cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly caused by or arising out of the property and its plumbing, gas, electricity or otherwise, or exceptional weather.
    2. No responsibility is accepted for loss or damage of property (inlcuding pets), wehicles or vehicle contents belonging to the hirer or any member of the party during their occupancy. 
13. Complaints
    1. If in the opinion of the hirer there are grounds for complaint, it is the duty of the hirer to take itup with Homestead Caravan Park immediately and in any event before departure to allow remedial action to be taken.
    2. It is specifically agreed that the failure by the hirer to notify the Homestead Caravan Park of any complaint in accordance with thte tiemscle set out in 13.1 will entitle the Homestead Caravan Park to refuse to entertain the complaint, irrespective of its merits. 
14. The failure of Homestead Caravan Park to enforce or exercise, at any time or for any period of time, and term of, or any right pursuant to this agreement does not constitute and not be contrued as a wavier of such tem or right.
15. The hirer agrees that the contract with the Homestead Caravan Park is made at the owners premises and that any proceedings between the parties shall be conducted in the county court nearest to the Homestead Caravan Park.